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Privacy Policy 

Effective Date: April 20th, 2026

At Solveloop Inc, we are committed to protecting your privacy and ensuring transparency in how your personal information is collected, used, and safeguarded. This Privacy Policy explains how we handle your data when you interact with our website, services, and communications.

1. Information We Collect

We may collect the following types of information:

  1. Personal Information
  2. Name, email address, phone number Company name, job title
  3. Information submitted via contact forms
Technical & Usage Data
  • IP address, browser type, device information
  • Pages visited, session duration, and interaction data
Chat & Interaction Data

When you interact with our AI-powered chat assistant, we may collect:

  • Chat queries and responses
  • Interaction patterns and session data

2. How We Use Your Information

We use your information to:

  • Respond to inquiries and provide requested services
  • Communicate relevant updates and insights
  • Improve website performance and user experience
  • Enhance AI-driven interactions and support capabilities
  • Maintain security and prevent unauthorized access

3. Tools and Third-Party Services

We use the following tools to operate our website:

  • Fluent Forms – to collect and manage user submissions
  • Fluent SMTP with Zoho Mail – to securely send and receive emails
  • Anychat.one (AI Chat Plugin) – to enable AI-powered chat interactions
  • WPConsent – to manage cookie consent and tracking transparency

These tools may process limited personal data strictly for operational purposes and are configured with appropriate security measures.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable essential website functionality
  • Analyze website traffic and performance
  • Improve user experience
Detailed Cookie Information

For a complete and up-to-date list of cookies used on this website, including their purpose and duration, please refer to the section below:

Essential

Essential cookies enable basic functions and are necessary for the proper function of the website.

NameDescriptionDuration
wpconsent_preferencesThis cookie is used to store the user's cookie consent preferences.30 days

Google reCAPTCHA

Google reCAPTCHA helps protect websites from spam and abuse by verifying user interactions through challenges.

NameDescriptionDuration
_GRECAPTCHAGoogle reCAPTCHA sets a necessary cookie (_GRECAPTCHA) when executed for the purpose of providing its risk analysis.179 days

Statistics

Statistics cookies collect information anonymously. This information helps us understand how visitors use our website.

Google Analytics

Google Analytics is a powerful tool that tracks and analyzes website traffic for informed marketing decisions.

Learn more
NameDescriptionDuration
_gac_Contains information related to marketing campaigns of the user. These are shared with Google AdWords / Google Ads when the Google Ads and Google Analytics accounts are linked together.90 days
__utmaID used to identify users and sessions2 years after last activity
__utmtUsed to monitor number of Google Analytics server requests10 minutes
__utmbUsed to distinguish new sessions and visits. This cookie is set when the GA.js javascript library is loaded and there is no existing __utmb cookie. The cookie is updated every time data is sent to the Google Analytics server.30 minutes after last activity
__utmcUsed only with old Urchin versions of Google Analytics and not with GA.js. Was used to distinguish between new sessions and visits at the end of a session.End of session (browser)
__utmzContains information about the traffic source or campaign that directed user to the website. The cookie is set when the GA.js javascript is loaded and updated when data is sent to the Google Anaytics server6 months after last activity
__utmvContains custom information set by the web developer via the _setCustomVar method in Google Analytics. This cookie is updated every time new data is sent to the Google Analytics server.2 years after last activity
__utmxUsed to determine whether a user is included in an A / B or Multivariate test.18 months
_gaID used to identify users2 years
_galiUsed by Google Analytics to determine which links on a page are being clicked30 seconds
_ga_ID used to identify users2 years
_gidID used to identify users for 24 hours after last activity24 hours
_gatUsed to monitor number of Google Analytics server requests when using Google Tag Manager1 minute

You can manage your cookie preferences at any time through our cookie consent banner.

5. Sharing of Information

We do not sell or rent your personal data.

We may share information with:

  • Service providers supporting website functionality
  • Legal authorities if required by law
  • Internal teams for service delivery

6. Data Retention

We retain personal data only for as long as necessary to:

  • Respond to inquiries and maintain communication records
  • Fulfill legal and operational obligations

Chat interactions may be stored temporarily to improve service quality.

7. Data Security

We implement appropriate security measures, including:

  • Secure hosting environments
  • Controlled access to sensitive data
  • Continuous monitoring and updates

8. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Request correction or deletion
  • Withdraw consent
  • Object to certain processing activities

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices.

10. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be reflected on this page.

11. Contact Us

Solveloop Inc
100 Innovation Dr #441
Winnipeg, Manitoba, Canada R3T 6G2

📧 Email: hello@solveloop.com
🌐 Website: https://solveloop.com/contact-us/